Terms and Conditions for Booking Reservations and Contracting Services:

Q-Group Hotels cares about your security. The trust of our customers is an essential element of our work, and we do everything we can to ensure online purchases are secure. That's why we offer two payment methods that guarantee your personal information is kept absolutely confidential and ensure your transactions are rapid and transparent

A credit card or transfer guarantee is required for your reservation. 

Credit Card: The reservation will be charged 50% of the total amount about one month before arrival. The remaining amount can be paid upon arrival by credit card or cash. 

Transfer: To confirm the reservation is required a deposit of 50% (about 1month before arrival). Please keep your transfer confirmation with you upon arrival. The remaining amount can be paid upon arrival with card or cash. 

Should you wish to make any changes or cancel your reservation, please contact us on email. You should notice, that the prices can be different from the original reservation according to the rate, offer or season.

Once you have made your reservation, you shall receive one e-mail, which you should print out or keep it on the phone as confirmation. Present this reservation to the hotel reception once you arrive. The hotel don’t accept children. For bookings of accommodation for 3 persons in the same room, please request in advance (price and availability of extra beds only in Q Royal Hotel).



If cancelled or modified up to 30 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 50% of the total price of the reservation will be charged. Prepayment: You'll be charged a prepayment of 50% of the total price after reservation and the remaining amount you will pay directly in Hotel on arrival. Taxes and service charges: 10 % VAT is included. Tourism fee are not included. Any cancellations should be submitted by e-mail.

Cancellation for the No Refund Offer: Note that if canceled, modified, or in case of no-show, 50% of the total price of the reservation will be charged.