Essential Terms for a Smooth Stay at Q Royal
Q Royal requires guests to follow specific terms to ensure a secure and comfortable environment. These include check-in and check-out times, cancellation policies, and payment methods. Understanding these conditions helps maintain a seamless experience for all visitors.
Guests must provide valid identification upon arrival and accept responsibility for the hotel property during their stay. The hotel operates as an adults-only establishment and may request a security deposit to cover any potential damages or additional charges.
Key Terms & Conditions Overview
Check-in & Check-out Times
Check-in is available daily from 15:00 until 23:00. Please ensure you arrive within this timeframe to complete your registration smoothly.
Check-out must be completed by 11:00 on your departure day. If you expect to arrive after 23:00, contact the hotel in advance to arrange your late arrival.
Arrival and Departure Guidelines
Flexible and Non-Refundable Cancellation Options
Flexible rates allow free cancellation more than 14 days before arrival. Cancellations between 14 and 2 days prior incur a 50% charge, while those within 2 days or no-shows are charged in full.
Non-refundable rates require full payment at booking and do not allow cancellations or refunds. Specific cancellation terms are shown during booking and apply to your reservation.
Cancellation Policy Details
Security Deposit Policy
A security deposit of approximately €300 is required upon arrival to cover any potential damages or losses during your stay. This deposit can be paid in cash or secured with a valid credit card.
The deposit or card guarantee may be used to cover any damage, loss, or additional charges incurred. If no charges apply, the deposit will be refunded following the hotel’s standard procedures.
Security Deposit Details
Accepted Payment Methods
Q Royal accepts Visa, Mastercard, American Express, and cash payments to provide flexible options for all guests.
Payments made with international cards are processed in the cardholder’s currency. Any currency conversion fees applied by the issuing bank are the cardholder’s responsibility.
Payment Options at Q Royal
Adults-Only Policy
Q Royal welcomes guests aged 18 and over only. This policy ensures a calm and mature environment throughout the hotel.
At check-in, guests must present valid identification to confirm their age. Failure to provide acceptable ID may result in denied accommodation.
Age Verification and Access
Guest Responsibilities for Hotel Property
Guests must treat all hotel rooms, furniture, and equipment with care to maintain their condition throughout the stay. Any damage or loss caused by guests may lead to additional charges.
Using hotel facilities responsibly ensures a safe and pleasant environment for all visitors. Guests are expected to respect property rules and report any issues promptly to reception.
Care and Respect for Hotel Property
Identification & Registration Requirements
Guests must present valid identification documents at check-in as required by Spanish law. Accepted forms include passports, national ID cards, or other official photo IDs.
The hotel reserves the right to deny accommodation if proper identification is not provided. This process ensures compliance with local regulations and guest security.
Check-in Identification Policy
Reservation Confirmation and Guest Agreement
By finalising your booking at Q Royal, you acknowledge and accept all applicable terms and conditions associated with your stay. This includes adherence to our check-in and check-out times, cancellation policies, and payment requirements.
The hotel reserves the right to update these terms as needed. The conditions presented at the time of booking will govern your reservation. Compliance with identification and guest responsibilities ensures a smooth and secure experience for all visitors.
General Conditions
Reception Hours
From May to September, the reception operates daily between 09:00 and 23:00 to accommodate guest arrivals and inquiries throughout the high season.
During April and October, reception hours may vary based on occupancy and guest needs. We recommend contacting the hotel in advance to confirm your arrival time and check-in arrangements.